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Admitting Worker
Ref No.: 18-15353
Location: San Francisco, California
Under the supervision of  the Admission and Financial Counseling Supervisor in collaboration with Patient Care Unit Manager, the Senior Admitting Worker is generally assigned a primary work unit, but may rotate or be assigned to any area or site as outlined in the Admitting Department Expectations.  The Senior Admitting Worker is responsible for greeting, patient check-in, registering patients, and coordinating escort upon arrival for services and/or after triage by the nurse.  The registration process includes gathering financial and demographic information and entering it into the computer system quickly and accurately. The Senior Admitting Worker must understand their role and be able to provide superior customer service and maintain a high degree of professionalism. He or she is required to utilize a variety of hospital information systems to effectively communicate with patients and visitors and to effectively respond to inquiries.  The Admitting Representative must comply with all guidelines put forth by the Medical Center Policies and Procedure
All Senior Admitting Workers have a critical influence on a patients' health care experience in our Medical Center and must act as an ambassador of services. The incumbent is responsible to meet patient needs, demonstrate a willingness to learn new skills, and foster a harmonious work environment in which high quality patient care and customer service are consistently provided.  Team members promote a cooperative working relationship with each other, physicians, other disciplines and the public by facilitating and enhancing communication, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing and accepting feedback in a professional manner.