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Organizational Change Manager
Ref No.: 18-14958
Location: New Haven, Connecticut
This position provides change management expertise to formulate strategy and support complex communications, training, and department readiness activities for information technology initiatives at the client.

This individual performs stakeholder identification, user impact analysis, and detailed communications, training and department readiness plans for the projects over which Information Technologies has responsibility. These projects will have enterprise wide impact.

S/he understands institutional needs, the impacts of projects and coordinates resources to deliver effective communication, training, organizational design and user support plans for all information technology initiatives.

Drawing upon direct experience in all of the following capabilities: business analysis, website maintenance, writing, training delivery and training logistics.

1. Analyze project impacts including performing stakeholder and impact analyses.
2. Analyze change management requirements and advise project and technical teams on appropriate activities.
3. Develop detailed plans for communications, training, user preparations, application readiness and ongoing support on complex projects.
4. Develop detailed communication plans that include stakeholders impacted by the project, relevant communications vehicles, and messages for each group of stakeholders on complex projects.
5. Develop and deliver communications for complex projects.
6. Serve as an advisor to projects on communications tools and approaches.
7. Create training plans and assist as required with the creation of training documentation and delivery.
8. Support department and end user readiness planning and execution by leading readiness planning.
9. Provide readiness checklists, on-site help teams after go live, help desk coordination, and short user satisfaction surveys.
10. Perform other change management tasks as required.