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Senior Application Support Engineer
Ref No.: 18-14625
Location: Durham, North Carolina
W2 Only, Open to Relocation
No Corp to Corp
No Third Party


We are in search of a Senior Application Support Engineer on behalf of our client, Client Investments. This position will be based in Durham, NC.
This is a .NET Developer Role with any expereince with C++ working with production or in a production environment.

This group is looking for a highly motivated, application support engineer to join its dynamic, globally distributed team of IT professionals responsible for the development, support and maintenance of Client€™s DC participant record keeping services platform at its Durham, North Carolina site.

The DC participant record keeping services platform houses complex business logic and serves millions of Client€™s DC customers with their inquiry & transactional requests via various contact channels including web, automated voice and customer service representative assisted.
 The team is responsible for a number of business critical applications based on disparate technologies (primarily Microsoft based) including C#/.NET, C++, ATL/COM, XML/HTTP, SOAP web services, ASP.NET, VB6, SQL Server. Knowledge of release engineering is a plus.
 Primary Responsibilities 
  • Provide Level 3 application support
  • Participant in a on call rotation
  • Troubleshoot issues and conduct root cause analysis
  • Resolve escalated issues with a sense of urgency
  • Collaborate with managers, systems analysts, developers, architects, QA associates and members from other teams (including those offshore) as necessary to bring issues to closure
  • Support the development staff within the team that is focused on discretionary projects with their day to day issues related to builds/deploys & source code branch cut requests
  • Identify and implement potential improvements/tools to enhance supportability
  • Take ownership of technical issues from initial triage to final resolution
  • Establish good working relationships with our stakeholders
  • Document troubleshooting and problem resolution steps and keeping Knowledge base up to date