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AR Deduction Resolution
Ref No.: 18-13550
Location: Alpharetta, Georgia
This 90 day role that is temp to perm



The Accounts Receivable Analyst (ARA) role provides analytical expertise in managing customer portfolios to ensure receivables are paid within terms of sale. The role also ensures that deductions are identified and resolved within timeframes established within Customer Operations and corporate guidelines. The AR Analyst works to prevent future deductions by initiating process improvement work within the Customer Operations team and cross-functionally. This role is responsible for developing, supporting, and reporting key performance indicators as well as supporting the development and execution of Customer Operations strategies, projects, and initiatives.
Key Responsibilities (in descending order of importance): % of Time

Portfolio Reporting and Analysis: 50%
· Analyze and communicate customer and CLIENT driven behaviors causing accounts receivable issues to include deduction activity and past due payment trends.
· Develop effective working partnership with customers, brokers and internal Client counterparts to identify and resolve noncompliant behavior/issues.
· Conduct business reviews on a periodic basis. May be customer facing or through teleconference.
· Actively participate on project teams as a part of the Customer Operations organization to drive continuous improvements throughout the business.
Accounts Receivable: 30%
  • Manage payment performance of customer(s) within Client terms of sale, Days Sales Outstanding, and ICC guidelines.
  • Ensure Customer Operations requirements are met within CFR (Cash Flow Reconciliation) process.
  • Perform prompt collection of past due receivables.
Deduction Management: 20%
  • Accurately identify, validate, and clear customer deductions according to established business processes and timelines, and within ICC guidelines.
  • Perform prompt identification and collection of invalid deductions.
  • Reduce incoming deductions by identifying process improvement opportunities. Initiate/Drive the reduction by engaging and utilizing support of appropriate internal and external stakeholders.

  • Required Qualifications:
    • BS/BA degree (or equivalent work experience)
    • AR Collections and deduction resolution experience
    • SAP experience
    • Demonstrated analytical and problem-solving skills
    • Ability to work independently, creatively, and efficiently with minimal direction in an unstructured environment
    • Strong planning and organization skills: ability to establish work plans, "multi-task”, and prioritize simultaneous projects
    • Thorough and detail oriented
    • Strong listening, verbal and written communication skills
    • Experience using Microsoft Windows, Excel and Word