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Specialist - IT Product Support
Ref No.: 18-13259
Location: Hoboken, New Jersey
Production Support Analyst
Hoboken, NJ
6 months

Position Overview
This position is responsible for monitoring Oracle Revenue Management & Billing (ORMB), Oracle EBS environment and various Interfaces (Internal & External) to these systems. This individual will act as a tier one support resource that monitors the tickets logged into production support queue, support of QA & UAT testing cycles, support for Month end close activities, weekly sanity testing of applications.

Key Responsibilities
• Monitors tickets on production and performs first level troubleshooting
• Coordinate efforts to resolve production tickets by communicating issues to internal customers.
• Responsible for creation of Root Cause Analysis (RCA) for major production issues
• QA & UAT testing support
• Coordination on deployments of enhancements to various environments
• Support IT business processes of change management, configuration management, and business continuity
• Participates in quarterly releases
• Support quarterly/annually IT SOX audit
• Support Month End Close Process
• Maintain and update SOPs
• Strong understanding of data management, data governance and data quality concepts
• Work closely with the functional and development team on all design and development activities for solution gaps
• Understand business processes, the flow of data within and between processes, and recommend process improvements for better data quality and effectiveness
• Investigate data issues, perform deep-dive analyses, propose and execute solutions, and define IT project requirements for issue resolution
• Partner closely with data custodians from various business teams to identify new data initiatives, determine priorities, and run initiatives as needed
• Participate in unit testing and support functional SIT testing of custom objects and defect resolution.
• Responsible for UAT and Production cutover tasks
• Develop the build instructions and work closely with the Configuration Management team to deploy the solution in various environments

• 4-year degree and experience in Information Technologies
• Previous Oracle EBS or Oracle RMB experience is required.
• Good knowledge in Oracle EBS fundamentals of some of these functional modules (AP, AR, GL, FAH, SLA, TCA etc.) or Fluency in Oracle RMB Application and Data Model.
• Good understanding of Insurance business esp. P&C
• Production Support experience
• Demonstrates troubleshooting and interpersonal skills
• Experience working and communicating with both information technology and strategic business teams
• Excellent written and verbal communication skills
• Excellent analytical skills with ability to troubleshoot problems and identify root causes
• Ability to adapt to changing situations, multi-tasking, prioritizations and deadlines
• Ability to work well independently and in a team environment