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Rep,HRMS Service Center
Ref No.: 18-13191
Location: Santa Ana, California
The HR Services Representative is responsible for answering and handling inbound communications from employees as well as conducting outbound follow-up as required. The HR Services Representative will answer concerns and questions on human resources related issues, as well as evaluate employee's needs and escalate or redirect question/issues to the appropriate departments as necessary. The HR Services Representative will be responsible for providing professional, knowledgeable, helpful, courteous, and responsive customer service. Shared service staff members will follow procedural guidelines to respond to and/or research customer inquiries.

  • Minimum 1 - 2 years of customer service experience or HR Experience
  • HR Experience or education preferred
  • Demonstrated proficiency in Excel and Heavy volume phone experience required
  • Worked in a fast-paced environment; adaptable and dependable in an organization with constant upgrade/enhancement of technology features and service capabilities to its customers
    • Shown ability to provide outstanding customer service, ensuring the customer's questions/concerns or issues are answered and/or resolved accurately
    • Demonstrated excellent verbal communications and listening skills via telephone; solid written communication skills
    • Proficiency in MS Office (Excel)and HRMS (Workday preferred); ability to multi-task using several applications while assisting a customer
    • Familiar with case management tools (e.g., Service Now)
    • Flexible to adapt to work specified shift and extended hours as necessary
High School diploma required