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Customer Support - Contract/Credit Specialist
Ref No.: 18-12079
Location: Rochester, New York
Overall Purpose: Receive and manage incoming customer orders. Responsible for Contract, Master Agreement & Custom Pricing verification, OTIS order entry for all services and effectively manage and resolve all order jeopardies. Responsible for submitting orders to Client for Credit assessment, Security Deposit verification, and processing refund requests. Responsible for effective communication, participates on conference calls and email communication regarding orders with Sales Channel, Customers, Internal Departments and/or Client to resolve issues/answer questions. Must maintain order intervals and adhere to the Sarbanes-Oxley rules and guidelines. Must be proactive and diligent in identifying problems, obtaining resolution, and effective follow up in order to complete an order successfully. Must be detail oriented and have strong organizational and proof-reading skills, as well as the ability to multi-task efficiently.