BI Data Analyst/Specialist
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BI Data Analyst/Specialist
Ref No.: 18-11934
Location: Durham, North Carolina
Client is hiring A BI Data Analyst at Client Investments in Durham, NC
Focus on marketing analytics

Summary:
Client is hiring for a senior BI data analyst at Client Investments in Durham, NC. This is a key role on the Go To Market team where you will work closely with IT, Design Strategists, Operations and Product Managers to support the creation of data models and platforms that meet the needs of an incubator. The practices and broader platform will be one that will be leveraged by all incubators across Labs. You will contribute to the project success by providing high quality data analysis that turn insights into actionable recommendations to drive customer lifetime value, business results and growth for small to medium sized self-contained projects

About Client Labs:
Client Labs rapidly develops new products to improve the financial wellbeing of Client's current and future customers. As an innovation engine for Client Investments, our small cross functional teams scan emerging market opportunities to meet customers' needs and make impact at scale. See what we're up to at FidelityLabs.com.
Data Extraction, Analysis and Ongoing Customer Data Management
Collaborate to build an end-to-end, extendable customer data solution from defining requirements to data migration and set-up, ensuring data integrity, accuracy and compliance. As needed, ensure that our services provider has the appropriate functional and technical specifications, direction and resources to deliver the solution.
Own overall omni-channel customer data management approach with IT, including post-launch maintenance and enhancements. Collaborate with Go To Market, IT, Operations, Product, and other functional teams as needed around data management & quality, data governance, and data requirements
Be part of the team the helps define the digital marketing ecosystem/roadmap and delivers a marketing technology stack that is scalable, extendable, and uses consumer data to enhance the consumer journey and drives brand and business growth. Work with key stakeholders to help define an integrated digital marketing analytics and attribution approach.

Customer Insights & Segmentation Strategy
Collaborate with key analytics stakeholders, leading data analytics development and segmentation analysis. Define and deliver our customer insights approach and reporting capabilities that ultimately drive long-term consumer relationships
Manage the insights coming from customer data to tell stories – ones that turn insights into actionable recommendations that drive customer lifetime value, business results and growth.
Work with multiple teams to develop consumer journey, experience and lifecycle strategies for key customer groups and audience segments. Identify opportunities throughout the consumer journey to increase customer acquisition, conversion and retention that will help drive and influence email, social, advertising, and site strategies.
Help develop the brand's personalization and audience management strategy across the consumer journey, including email, site, and digital marketing.
Work with teams to advise on A/B and multivariate testing approaches as well as control group and segments management.

Requirements for the position include:
Bachelor's Degree in Marketing, IT, Economics or related field (Advanced Technical or Business Degree a plus)
5+ years of data management and marketing experience, with 2+ years direct experience with data management in a cloud environment either in an eCommerce environment or for a Database Management/Customer Insights firm
Strong data analytics expertise, including experience translating customer KPIs into actionable marketing strategies that drive growth. Experience with data analytics tools and technologies across data (SQL, R, SAS, Python), visualization (Tableau, QlikView, or PowerBI)) and digital analytics tools ( Google Analytics, Omniture)
Strong understanding around how big data is influencing customer analytics and the consumer journey, with an ability to pivot with change and pinpoint growth opportunities through customer centricity.
Strong understanding of customer lifecycle marketing, segmentation, testing, and optimization strategies and a knowledge of marketing/cloud technologies, preferably Salesforce Marketing Cloud
Excellent communication, collaboration, and planning skills; demonstrated success in communicating ideas to various stakeholders
Experience with data warehouses, Big Data and Data Lakes a plus
Experience with Lean Startup, Design Thinking, and Agile Methodologies preferred
Prioritizes workload, managing multiple and often competing tasks, and meets deadlines for various and fluctuating marketing deliverables
Ability to identify the metrics to drive success, measure KPIs, socialize understanding and drive initiatives to completion
Outstanding team player and positive attitude, with a strong sense of ownership and accountability

About Working at Client
At Client, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates.