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Admnstr,Corp IT Sys,Sr
Ref No.: 18-11858
Location: Santa Ana, California

Function as a senior member of the Virtual Desktop team in design, projects, and production support activities. The position centers around Citrix systems build, administration, and support, Application Delivery, Desktop Engineering. Provide technical and operational support to peers within the department. Work will entail product evaluations/versions and upgrade implementations, project tasks for systems/network expansion, support, monitoring systems, system design and performance evaluation efforts. Will participate in projects with matrix personnel. Collaborate with team members and company-wide I.T. personnel to perform assigned tasks. Share ideas, projects, and best practices and help create a collaborative, team-oriented work environment.

ADMINISTER SYSTEMS – Systems administration responsibilities include Desktop OS, Citrix, applications-related administration, perimeter device administration, virtualization technologies, systems monitoring/management. Develop and provide specifications for desktop hardware, OS, and software configurations.

MAINTAIN SECURITY – In accordance with company and divisional security directives, deploy, maintain, and enhance the security of server and desktop systems through administrative, preventive, detective, and reactive controls, such as change and configuration management, anti-virus measures, patch management, and system scans. Participate in BCP, SOX, and/or Audit program initiatives as needed.

PROVIDE OPERATIONAL SUPPORT – Ensure ongoing operation of systems/applications through troubleshooting, scheduling/monitoring jobs and technology-related business processes, and third-level end-user support as needed. Provide backup teir 3 support to front-line desktop engineering personnel as needed.

PROVIDE PROJECT SUPPORT - Prepares proposals and technical project plans. Develop solutions to business requirements, technical problems and/or engineering of systems/applications. Collaborates with company-wide I.T. personnel to develop technical solutions and enhancements. Assists in developing the technical skills of less-experienced peers. Share ideas, projects, and best practices and help create a collaborative, team-oriented work environment.


-Excellent verbal and written communication skills, as demonstrated by technical synopses, white papers, presentations, etc.
7+ years of progressive hands-on experience with Citrix technologies (e.g., XenApp/ Presentation Server, Advanced Access Controls, XenDesktop) in an enterprise network environment, demonstrating extensive knowledge of Citrix-based application delivery principles and practices
-4 years experience with Citrix Xenserver, Xendesktop, Netscaler, and related server and desktop virtualization (VDI) technologies is highly desirable
-Experience with current Client server-class hardware and related equipment is required
-Microsoft and Citrix certifications (preferred)
-Experience in an medium-to-large enterprise AD environment
-Experience with systems monitoring tools
-Good understanding of network engineering and security principles (e.g., protocols, routing, switching, filtering, firewall rules, etc.)
-Excellent project and time management skills; proven ability to function as team leader for multiple activities
-Excellent analytical and problem resolution skills
-Excellent customer service skills, including end-user support experience
-Must thrive in a collaborative work environment with a zeal for sharing knowledge and ideas with others


-Bachelor's degree in Computer Science or a related discipline, or equivalent education/professional work experience