Previous Job
Collections Analyst
Ref No.: 18-11720
Location: Pleasant Prairie, Wisconsin
Financial Analyst I
Pleasant Prairie, WI
6 Months

Job Description: Skills Sets (Essential)

• Knowledge/ Experience of B2B Collections Process
• Excellent English Communication skills – verbal as well as written
• Good Negotiation Skills
• Good knowledge of MS Excel & Word
• Ability to organize and prioritize tasks
• Detail oriented
• Experience within an office environment with tight deadlines and targets.

Skill Sets (Desired)
• Good understanding of the Order to Cash Cycle
• Understanding of basic accounting practices (Accounts Receivable and Accounts Payable specifically)
• Proficient in SAP navigational skills
• Familiarity with customer disputes

• English

Job Description/Key responsibilities

• Manage a collections portfolio maintaining strong customer centricity.
• Influence prompt payment by contacting customers with past due balances, through telephone calls, emails and faxes.
• Identify and escalate customer disputes related to invoice and/or short-payments in a timely manner.
• Identify and resolve timely any customer requests in relation to Accounts Receivable
• Communicate with Accounts Receivable Manager on "difficult to collect” items.
• Communicate with other department (Credit, Sales and Customer Service) in order to resolve payment issues.
• Document all customer contact details in SAP
• Address orders on credit hold and accounts over credit limit
• Develop and negotiate payment plans or other solutions on past due accounts as needed.