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Collections 1
Ref No.: 18-11538
Location: Riverside, Rhode Island
Duration:0-3 month(s)

Description/Comment:Summary: Responsible for locating and notifying customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Education/Experience: High School Diploma or GED required. Entry level - 2 years financial and/or customer service experience required. Skills and Competencies: Verbal and written communication skills, customer service and negotiation skills. Ability to work independently and manage one's time. Ability to accurately document and record customer/client information. Knowledge of federal, state, and company policies, procedures and regulations as related to collections. Previous experience with computer applications, such as Microsoft Word, and any other related collections software a plus. Major Job Duties and Responsibilities: Receive payments and post amounts paid to customer accounts. Locate and monitor overdue accounts. Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, services, or credit contracts. Persuade customers to pay amounts due on credit accounts, damage claims or non-payable checks, or to return merchandise. Arrange for debt repayment or establish repayment schedules, based on customers financial situations.