Previous Job
Previous
Customer Service Representative II
Ref No.: 18-11467
Location: New Castle, Pennsylvania
Customer Service Representative II
New Castle, PA
12 + Month Contract


Work Hours
Traditional schedule & shift (7:30 – 4:00, 8:00 – 4:30)


Responsibilities include:
• Receiving, investigating and responding to all customer inquiries within all operating company and regulatory guidelines
• A strong commitment to resolving customer issues and requests in a prompt, courteous, and professional manner
• Meeting internal and external customer expectations with prompt, courteous, timely and accurate information
• Rendering monthly billing exceptions and various billing reports that are neat, timely and accurate
• Researching, analyzing and performing appropriate system entries to process billing adjustments in accordance with company policies and procedures
• Preparing and reviewing department and company correspondence, including letters, forms and reports
• Filing and retrieving company documents as requested
• Demonstrating a solid commitment to all aspects of safety
• Achieving customer satisfaction in all customer contacts while developing a higher level of service
• Building relationships and credibility across the organization
• Developing a knowledge base and requiring less supervisory assistance over time
• Attending necessary training
• Actively seeking formal and informal learning opportunities to better understand procedures

Qualifications:
• High school diploma or GED required
• Minimum 2 to 4 years work experience required; previous customer service, banking, payables, accounting experience preferred
• Proficient in Microsoft Office applications (Word, Excel and Access). Prior SAP / CRM experience preferred
• Excellent communication skills, including good grammar, tone of voice, and diction
• Excellent customer service skills (friendly, courteous, helpful)
• Ability to read and interpret documents such as quick reference cards, training documents and other online help tools
• Ability to organize and multitask
• Must be self-motivated and able to handle pressure in a constantly changing environment
• Ability to follow procedures and continually looks for ways to improve processes
• Demonstrate a questioning attitude to learn, produce results, and develop relationships
• Strong math skills to accurately calculate figures and amounts
• Desire to learn, grow and work across Client and deliver results
• Adherence to schedules
• Ability to work on a team; collaborate in a group environment
• Ability to be trusted with sensitive information
• Person of high integrity