Senior Web & Digital Applications Analyst (1912199591)
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Senior Web & Digital Applications Analyst (1912199591)
Ref No.: 18-11436
Location: Santa Clara, Santa Clara, California
Senior Web & Digital Applications Analyst
Santa Clara, CA
6-12 Months


  • The Web and Digital Applications Analyst is primarily responsible for providing subject matter expertise to support, manage, and enhance the City's Web and Digital properties – City Websites, Intranet (Sharepoint), O365, Social Media and other related applications.
  • Bachelor's degree or higher in CS, CIS, MIS or equivalent.
Web and Digital domain area expertise required in the following:
  • Web Content Management, Sharepoint
  • Social Media domain experience strongly desired
  • At least 5+ years' experience working as a Web/Digital application analyst or similar
  • Microsoft Office 365 desired
  • Knowledge of Responsive Design, Content Strategy, Search Engine Optimization, Cross Channel Social Media Optimization, Data Visualization / Dashboards, Analytics
  • Sharepoint administration experience highly desired including migration to O365 Sharepoint Online
  • Knowledge of HTML5, Java Script, CSS, IIS
  • Knowledge of security – PCI, SSL
  • Ability to communicate with end users and vendors
  • Understanding of client server technologies and relational database concepts desired
  • Knowledge of SDLC methodology desired
  • Ability to manage small projects/upgrades.
  • Leadership skills – ability to mentor staff, track workplans to ensure timely delivery of functionality.
  • Typically works under the direction of the Applications Program Manager.
  • Respond to Customer Service Requests as required.
  • Receive Service Requests relating to fixes, fails, and proposed system changes.
  • Perform initial troubleshooting and support identification of root cause of Incidents.
  • Escalate Incidents as appropriate or to other third party vendor as required.
  • Follow through on processing Incidents and drive resolution.
  • Produce timely Incident reports documenting system downtime.
  • Provide data analysis for Web metrics.
  • Monitor websites for issues such as quality, accessibility and work with departments to resolve.
  • Follow change control procedures.
  • Develop and maintain technical and operational procedure and work instruction documentation.
  • Act as a liaison between the Customer and other third party vendors.
  • Create and track Service Requests from inception to completion.
  • Create and track enhancement requests from inception to completion,
  • Create test plans / cases for enhancements, and coordinate and conduct user acceptance testing.
  • Coordinate with other service towers to ensure application technical requirements are met.