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Identity Management & Access
Ref No.: 18-11238
Location: Jersey City, New Jersey
Global Financial Firm located in Jersey City, NJ has an immediate contract for an experienced Identity Management & Access Consultant 

This group is focused on how users within our organization are given an identity, how it is protected, including saving critical applications, data and systems from unauthorized access while managing the identities and access rights of persons both inside and outside the organization.
There is also focus on protecting our data assets and implementing process control standards to run business more intelligently.
The contractor will be responsible for the assisting our user's community, especially VIP, in their Access Request or any related item.

Candidates will have the following responsibilities:

  • User assistance
    • Help in getting all user's questions be addressed timely, with accurate and clear communication
    • Establish in person relationship with our customer when possible and maintain a privilege contact with them
    • Establish a list of VIP who requires extra assistance. Assist those users by the proper channel of communication for any access related request
  • Process monitoring
    • Monitoring any open request and make sure they are completed within the SLA
    • Follow-up on any open item before reaching the SLA by
    • Create KPI and KRI to measure process efficiency and progress made
  • Process enhancements
    • Propose enhancements to the existing process when relevant
  • Reporting and documentation
    • Create, update, and maintain documentation (including process documents and procedures)
  • Training
    • Create user friendly training material for our user community
    • Train people on how to improve their access request, propose best practices and user guides when relevant
    • Communicate to the entire user's community on any proposed enhancements
  • Other duties as assigned
  • Client oriented mindset
  • Analytical skills
  • Excellent written and verbal, communication and presentation skills;
  • Skilled in supporting business groups;
  • Pay extraordinary attention to detail;
  • Provide exceptional analysis and vision;