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Concierge Specialist
Ref No.: 18-11221
Location: Scottsdale, Arizona
Brief Summary

We are looking for a Concierge Specialist that will be the liaison between our consumers and customers. The successful candidate will be able to accept ownership for effectively solving customer and consumer inquiries; keeping customer and consumer satisfaction at the core of every decision and behavior.
The Concierge Specialist plays an extremely important role in the business, especially to our real estate agents. They will work incoming consumer inquiries via text, email, inbound, and outbound calls. The Concierge Specialist is responsible for qualifying bother seller and buyer leads prior to connecting the consumer to a real estate agent.
Duties and Responsibilities
  • Respond promptly to customer and consumer inquiries
  • Handling on average 150 consumer leads daily.
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multitask, set priorities and manage time effectively
Education (Required)
  • High school diploma, general education degree or equivalent
  • knowledge of customer service principles and practices
  • knowledge of relevant computer applications
Skills (Required)
  • Previous experience in a customer support role
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multitask, set priorities and manage time effectively
Skills (Preferred / Desired)
  • Attention to detail and accuracy
  • Interpersonal skills
  • Communication skills - verbal and written
  • Listening skills
  • Problem analy
  • Customer service orientation
  • Adaptability
  • Initiative

Experience (Required)
  • Proven customer support experience

Additional Qualifications (behavioral traits, certifications, etc)

You are highly productive, self-motivated, and focused, and have excellent communication skills. You are passionate about creating would class experience to delight our consumers, customers, and partners.