Previous Job
Desktop Support Emerging Technologies
Ref No.: 18-11135
Location: Glen Allen, Virginia
Local candidates only, NO REMOTE WORK
***Possible OT worked with approvals
1. Ability to work alone, unsupervised.
2. Ability to learn quickly
3. Strong fundamental technical skills
4. Strong customer service skills
5. Organization skills

KEY ROLES AND RESPONSIBILITIES: Provide installations, configuration, and Tier-1 support for retail stores: desktops/laptops, applications, networks, and telephony systems.
Responsible for responding to and resolving technical problems, providing tier 2 and tier 3 support utilizing a variety of tools and techniques. Customer base includes Retail Stores, Executives, and Mobile/Handheld work environments. Includes 24X7 direct technical support for all technology and infrastructure delivered in a geographically dispersed environment including all 50 states. Involves consulting with clients, infrastructure support groups including Security, Application Development, Network Operations, Telephony Operations, Messaging, desktop/network/telephony/voice vendors, and software vendors. Designs, configures, and tests updates and modifications to desktop/network/telephony/voice, applications and operating systems supporting business customer initiatives. Plans, organizes and functions as Subject Matter Expert for equipment selection and on-site installations. Interfaces with technical engineering and maintenance to develop and support new processes and applications. In-depth knowledge and understanding of Client premier technologies, products, and services such as television/cable, Microcells, Telepresence, Digital Signs, and wireless products including mastery of installation and support of these technologies. Supports Client sponsored events by providing technical solutions and the required IT infrastructure onsite in support of the event.