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Walkerton-Customer Service Representative
Ref No.: 18-10990
Location: Walkerton, Indiana
Customer Service Representative
Walkerton, IN
3+ months

7:00 AM - 4:00 PM

Required Function 1:

Responsibilities:
• Complete the order entry process with a high degree of accuracy for orders originating from telephone, fax, e-mail and EDI.
• Answer incoming customer phone calls in a professional manner
• Follow up to ensure that customer issues are resolved both promptly and thoroughly.
• Research delivery or invoicing discrepancies and issue credit as necessary
• Research any delivery and/or invoicing discrepancies and work with the customer on a resolution, may include issuing credits and handling returns.
• Proof other Customer Service Representative's orders for mistakes
• Establish close working relationships with internal stakeholders and customers, understanding their business and how we can add value.
• Answer technical inquiries regarding our products and providing updates on the status of orders.
• Communicate clearly and professionally
• Assist customers on resolutions related to product availability issues.
• Maintain appropriate controls and documentation to ensure SOX compliance.
• Willing to work occasional weekends and extended hours during the work week as needed and be flexible to schedule changes.
• Able to continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience.
• Follow all Company related safety/environmental rules and regulations.
• Perform other duties as assigned by the Customer Service Manager to ensure a positive customer experience.

Required Function 2:

Qualifications:
• High School Education required, Associate's Degree or higher preferred.
• Previous experience in customer service for a manufacturing company, call center or building supplies industry is STRONGLY preferred.
• Telephone Etiquette course history
• Previous order entry experience
• Product knowledge as it relates to the Building Material and/or Door industry.
• Ability to work independently and effectively in a fast paced team environment.
• Strong decision making and analytical skills.
• Excellent phone and written communication skills.
• Excellent PC skills including Microsoft Office and AS400.
• Strong ability to multi-task while maintaining a high level of attention to detail.
• Organizational skills with the ability to maintain detailed records.
• Ability to establish and continually develop professional relationships with customers and other functions within the organization.