Ref No.: 18-10580
Location: Akron, Ohio
Admin Assistant
Akron, OH
2+ Months
Performs various basic general duties including but not limited to data processing, record and file creation and maintenance, mail distribution, telephone reception, invoice processing and administrative support for department.
Demonstrates a solid commitment to all aspects of safety.
Resolves customer issues and requests in a prompt, courteous, and professional manner.
Demonstrates sound internal and/or external customer service.
Achieves customer satisfaction in all customer contacts.
Provides advice, education, and encouragement to others.
Independently anticipates and meets internal/external customer needs.
Increases understanding of customer expectations and improves job skills.
Follows up with customers when appropriate.
Provides quality service to both internal and external customers.
Uses effective communication skills with good judgment.
Supports the departments administrative needs which could include maintaining of appointment calendars, meeting scheduling and various other responsibilities.

Business-Unit Summary of Qualifications:

Must have high school diploma or GED. A minimum of 1-3 years of related work experience preferred.
Must have high proficiency in Microsoft Word, Excel and PowerPoint.
Must demonstrate a questioning attitude to continue to learn, produce results, and strengthen existing relationships.
Must have ability to follow established element practices, procedures, and instructions, and produce basic administrative work products in a thorough, timely and accurate manner.
Must have excellent verbal and written communication skills.
Must have ability to work effectively in a team environment.
Must be able to work independently.
Must have the ability to work in a fast paced environment.
Must have excellent customer service skills (friendly, courteous, helpful).
Must be able to handle confidential information.
Must demonstrate strong organizational skills and the ability to prioritize work load.
Must have the ability to deliver quality, accurate work within established deadlines.
Must have in-depth understanding of applicable products and/ or services and of customer needs and expectations.