Software Systems Administrator
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Software Systems Administrator
Ref No.: 18-10441
Location: Irving, Texas
*MUST BE ABLE TO WORK ON A W2 - NO 3RD PARTIES*
*ONSITE INTERVIEW REQUIRED*

DESCRIPTION

Works on problems of moderate and varied complexity where analysis of data may require adaptation of standardized practices. Should be capable of working independently with minimal supervision. Receives general instructions on non-routine work assignments and guidance on new assignments. Will be working with IT and business contacts.

The candidate will be responsible for the tasks including but not limited to:
· Responsible for operational support activities for Order Management application production support including trouble shooting, monitoring and providing resolutions to meet SLAs.
· Participate in daily operational activities by supporting Center's, provide solutions to trouble tickets coming from various channels including online support.
· Participate in day to day activities involving production operational activity monitoring to support the Order Management application.
· Work with internal IT teams and external teams including the biz clients on various issues and resolutions thereof to provide best customer experience.
· Monitor and debug production issues, generate and monitor supporting reports.
· Support the strategic initiatives of the Organization.

REQUIREMENTS
· Bachelors degree in computer science or equivalent.
· 5+ years' experience in related discipline, 2+ years in support activity preferred.
· Problem solving skills to develop quick yet sound solutions to resolve complex issues.
· Teamwork & collaboration skills to work across organizations and lead cross-functional teams.
· Good Communication & stakeholder management skills
· Programming Language(s): Competency in Oracle SQL/PL-SQL, working knowledge of-Java, exposure to Cassandra
· Application(s): DB tool Sql Developer or Toad, SoapUI, XML spy, Automation Anywhere.