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Technical Project Manager - Senior
Ref No.: 18-09878
Location: ATLANTA, Georgia

• Responsible for all aspects of technical projects/problems including but not all around production defects, enhancements, audit findings, reporting, requests, analysis and vendor management

• Projects/Problems are typically high value short term strategic projects that involve defects or enhancing technology, are highly complex and require tight coordination and integration with multiple internal Cricket partners as well as multiple external organizations and suppliers

• Responsible for providing overall direction and technical or analytical guidance of the project/problem to teams that span multiple internal and external organizations

• Takes action to direct problem analysis to resolution

Key Roles and Responsibilities

• Works as a team member within Problem Management to (1) run individual small projects (2) complete those projects within an allotted/collaborative timeline and (3) understand/document initial description of the problem, impact(financial, fraud, customer experience etc), root cause analysis (RCA), resolution and validation

• Identifies key internal/external partners and stakeholders necessary for project/problem completion and work with those partners to understand and document overall strategy for execution of the projects/problems

• Be able to define scope and objectives, guide activities of a project team (ensure internal and external partners understand their tasks), identifies resources and establish master timeline for deliverables

• Have basic analytical and technical skills in order to be able to define scope and objectives around complexity of the project/problem and efficient communication amongst internal and external partners working with you on the project

• Conducts project/problem meetings and is responsible for project/problem tracking and analysis

• Manages the integration of vendor tasks and tracks and reviews vendor deliverables

• Provide technical and analytical guidance to leadership team

• Communicates to client/partners and vendors

Job Contribution

• Intermediate level technical professional

• Technical and analytical knowledge in the IT discipline

• Advanced skills/experience in Excel, Power Point, Visio and other various analytic applications

• 3-5 years of experience of managing projects