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Customer Care Representative I
Ref No.: 18-09503
Location: Charlotte, North Carolina
Customer Care Representative
Charlotte, NC
6 Month Contract

The qualified candidate will be responsible for the management of customer orders through the entire order fulfillment process. The Customer Care Representative will ensure complete customer satisfaction through timely, thorough follow through, keeping the customer appraised of their account status. The Customer Care Representative will function in a team environment while retaining the ability to empower themselves to perform their specific job functions and make decisions that are in the best interests of the customer and Company.

This is not an ordinary customer service role. This role requires an analytical mindset that is able to quickly understand customer order patterns and internal team co-dependencies to successfully manage multiple aspects of delivery. This role will support paper, water, and Kaoline business "Orders to cash process ". Candidate will get familiar with products. Must understand how customers place orders via phone, or email, or eCommerce systems. Will need to quickly become familiar with the SAP system through EDI exchanges. The team becomes experts at customer order patterns and preferences. Also manage logistics aspects of delivery. Not really arranging truck transportation but instead, working to make sure things are arranged internally with internal client staff. This is not low complexity and routine. This is a complex environment. They will be trained on the SAP system. It is very processed oriented. This is a CROSS-FUNCTIONAL role. They will be an advocate for fulfilling order expectations. They provide the right support and training. Must work well in a team co-dependent environment.