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Analyst 3, Credit & Collection
Ref No.: 18-09443
Location: San Antonio, Texas
Credit & Collection Analyst
San Antonio, TX
1 Year contract

The mission of the CoE is to enable commercial strategy and drive profitable sales growth by shifting our mind-set to being more "front office”, by exceeding customer needs and improving customer experience in the areas of contracting, sales operations, business analytics and operational excellence.

This will be accomplished by standardizing, automating and integrating (CoE approach) as one company, driving data integrity and remaining agile to the evolving needs of customers and Client's Go-to-Market corporate and BU strategies.

The CoE team will embrace industry leading capabilities, develop our talent and know- how, hold ourselves accountable to strong performance and operate by the highest values and culture of the company.

Accountabilities in this role
Reporting to the Manager, GPO Admin Fees, this position is accountable for the analysis, payments and reporting of all GPO and National Admin fees and rebates for all US business segments and Capital products on National/Regional GPO agreements (currently excluding BioSciences, Diabetes Care and Pharmaceutical Systems).

The Analyst is accountable to analyze GPO and National Account monthly/quarterly sales reports, trends and anomalies through query development and customized reporting for the preparation of admin fee and/or incentive rebate calculations and reporting within the Commercial Contract Operations CoE pillar combining the strengths and best practices of the legacy Client and CareFusion companies. This will be successfully accomplished through collaborative relations with external and internal business partners and administration of best practices surrounding GPO admin fees and associated policies, ensuring that the US Commercial Operations strategy is implemented.

This position will continually contribute to the evolution and adoption of standard procedures, utilizing systems and tools effectively, and practice sound analytical judgement to drive efficient and accurate GPO and National account admin fee payments and respective member reporting to optimize US Region results and overall financial risk.

• This position has no direct reports.

Essential Responsibilities:
•Accountable for the development and analysis of assigned GPO and other national account contracts for all aspects of the admin fee/rebate process including timely monthly/quarterly payments, rebates, pay for performance, or other incentives including respective member level reporting
•Develop variance analysis reporting to identify material fluctuations in sales at the customer and/or material level to understand drivers and ensure data is accurate and payment of fees is appropriate
•Prepare GPO member reporting to accompany fee payment analysis
•Collaborate with our GPO partners to initiate business process continuous improvement activities, conduct root cause analysis, determine error prevention solutions, and validate previous or current GPO payments
•Validate GPO membership files for accuracy, including roster demographics, GLN, Hospital IDs, and HINs as appropriate in collaboration with the GPO Membership team to ensure fees are paid appropriately
•Provide detailed analytical data in support of GPO audits
•Partner with contracting, membership, and other Client teams to address GPO admin fee related issues in order to mitigate any price/membership misalignment
•Participate in the design and implementation of a more efficient end to end GPO admin fee payment process for the GPO customer base in order to mitigate and control fee payment disputes
•Exercise appropriate financial controls to accurately project admin fee/rebate reserves and accruals with the businesses to minimize financial exposure
•Collaborate with our Business Analytics reporting function to ensure the reporting requirements are supported and meet the contractual obligations
•Provide subject matter expertise and drive the design and application of business process and system integration across BDX
•Complete training and remain current in tools and skills related to GPO admin fee processing, internal control procedures, and SOX compliance
•Maintain GPO and National admin fee related training material and updated desktop procedures in order ensure standard team practices that adhere to best practice efficiency and accuracy
•Consistently practice policies, procedures, and processes to harmonize all aspects of GPO admin fees, with appropriate flexibility to meet customer/market needs and dynamics
•Identify and understand key areas of change management with the ability to recognize and communicate the impact of change to GPO admin fee processing and assigned tasks
•Understand and contribute to team performance for KPI's (key performance indicators), SLA's (service level agreements), and IIG's to hold the team accountable for organizational goals
•Perform business analytics and provide meaningful reporting by synthesizing information from multiple sources, and applying to a clearly stated goal
•Inspires confidence in both internal and external customers by continually presenting accurate and professionally represented finished work

•BA/BS required
•3-5+ years' experience in Finance/Accounting or commercial contract operations, GPO admin fees analytics and reporting.
•Demonstrates financial discipline and analytical mindset
•General understanding of commercial contract operations management
•Advanced communication and technical skills – Proficient in Excel, Access, SAP, BI and Qlikview
•Strong customer centric skills with the ability to adapt to customer needs
•Demonstrates working knowledge of concepts and principles of business metrics and analytical techniques/tools, including their application in effective GPO admin fee processing
•Ability to partner with HSVP's, Channel Management and other internal and external stakeholders to operationalize GPO admin fee contracts with best in class efficiency and accuracy
•Proven ability to quickly establish credibility, trust, and support within all levels of organization
•Analytical problem solver with ability to evaluate key business drivers and develop clear solution recommendations
•Ability to plan, organize, and manage a variable work load and meet schedules with accurate results
•Strong data and technology management skills to include data acquisition, mining, analysis, data integrity management, metrics management, and action oriented reporting
•Innovative thinker with ability to drive change and effectiveness through automation and process excellence
•Ability to work well in a matrixed team environment, self-motivated and able to work independently while achieving expectations

Key Competencies
•Customer Focus
•Drive for Results
•Business Acumen
•Process / Operational Effectiveness
•Organizational Agility
•Technical / Analytical / Functional Proficiency