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Desktop Support III-US
Ref No.: 18-09354
Location: Hicksville, New York
Desktop Support III
Hicksville, NY
12 Months


Desktop Support 

Responsibilities: 
• Provide Third level desktop support for PC/LAN and laptop/workstation end-users including executives and senior-level management 
• Provide routine problem reporting and recommendations to management 
• Utilize technical and procedure documentation for Help Desk, PC desktop/laptop configuration standards and install procedures 
• Configuration and deployment of new desktop and laptop systems 
• Troubleshoot and resolve hardware, software, and printing issues as they occur 
• Assist IT related projects 
• Provide new hardware/software for users as approved, assist in asset tag control and inventory management 
• Install, configure, move, and retire PC equipment 
• Coordinate and collaborate effectively with technical teams 
• Establish and maintain good working relationship with clients 
Requirements: 
• Level III: 5-10+ years experience (or equivalent skill) 
• Bachelor's degree in Computer Science, Engineering, MIS, CIS, or a related discipline 
• Knowledge of computer hardware 
• Proficient in Office 2003, 2007 and 2010, O365 Suites, Trend, various Adobe products, Internet Explorer, Cisco VPN, WebEx, Jabber, and MS Outlook with MS Exchange for end users. 
• Excellent oral and written communication skills are required in order to provide appropriate client support and interaction 
• Ability to work independently and with little supervision 
Windows 7, Windows 10, IOS, SCCM, Active Directory, Group policy