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Bilingual Customer Service Rep
Ref No.: 18-09061
Location: Toronto, Ontario
Bilingual Customer Service Rep
Toronto, ON
12 months +


Job Description:
The TLI Specialist is responsible for managing business accounts and making prudent financial decisions related to the current accounts.
An essential part of the job will be to offer credit line increase to our existing customers while tailoring solutions based on the customers' business needs and acquiring the necessary information which will enable you to do so
You will make warm outbound calls to customers with the goal of recommending increased spending on low risk accounts.
You may also play a role in assisting your colleagues in other departments as they deliver high quality service.
You will use your skills and expertise to leave a lasting, positive impression.
Inbound/Outbound Customer Service Representatives
Receive calls from existing card holders looking to increase credit limits
Answering inquiries, and reaching quotas in a sales oriented environment
Work in a high volume, fast paced call center

Requirements:
Previous outbound call center/Telemarketing sales experience - 1-2 years
Excellent English communication skills and French Communication skills (Fully Bilingual)
Customer focused and driven to deliver exceptional service
Must be completed school and not returning
Must be able to pass a credit and criminal record check
The TLI Specialist is responsible for managing business accounts and making prudent financial decisions related to the current accounts. An essential part of the job will be to offer credit line increase to our existing customers while tailoring solutions based on the customers' business needs and acquiring the necessary information which will enable you to do so; excellent communication skills are a must. You will contact customers with the goal of recommending increased spending on low risk accounts. You may also play a role in assisting your colleagues in other departments as they deliver high quality service. You will use your skills and expertise to leave a lasting, positive impression.
Strong Negotiation, Persuasion and Customer Service Skills
Superior oral and written communication skills. The candidate must be able to converse and engage in complex conversations at all levels
Good problem-solving and analytical skills, with the ability to perform basic math functions are required.
Must have the ability and desire to meet monthly goals, and have good interpersonal skills that make you a team-player.