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Field Engineer 3 (1912198526)
Ref No.: 18-09026
Location: Jericho, New York
Field Engineer 3
Jericho, NY
12 Months

Responsible for on-site installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems. Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance. Takes responsibility for potential or desired follow-up services or problem escalation.

The General Duties:
• General hardware break/fix of laptops & desktops
• Troubleshooting and repair of hardware and software issues to maintain business continuity
• New hardware upgrades; installs, moves, adds, changes in a laptop and desktop environment
• Optimizing Hardware/Software/Networking products and configurations as scripted ensuring customer satisfaction.
• Laptop/Desktop Device imaging with Windows 10 Operating System

Role Requirements:
• High School diploma or GED required
• 5 or more years of experience in a hands-on desk side support role required
• Must have valid driver's license with reliable vehicle and appropriate insurance (required)
• Proficiency in Windows operating systems, Microsoft Office software
• Proficient with PC hardware repair and can troubleshoot/resolve software and operating system issues.
• Excellent communication skills required (English).
• A+ Certification required -MUST note those at the TOP of the resume!!
• Excellent problem solving skills
• Lenovo, Dell and Client certifications a plus