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Accounting Clerk - Intermediate
Ref No.: 18-08996
Location: Aurora, Illinois
Accounting Clerk/ Billing Assistant
Aurora, IL
6 Month Contract

Job Description:

***Advanced knowledge of Excel.***
  • Assists with MIB Billing tasks including reviewing bills and working reports.
Role Value Proposition:
  • Provides billing administration and solutions to Client group customers across all markets, products and customer billing arrangements.
  • Responsible for the overall customer billing experience and delivering service excellence to standard group customers.

Key Responsibilities:
  • Builds and maintains strong relationships with group customers and internal partners.
  • Serves as key contact to call center on complex issues.
  • Resolves and responds directly to group customer regarding billing inquiries and issues.
  • May include other internal partners in resolution.
  • Participates in escalation calls as billing expert with Customer, Broker, Sales and Service as situation warrants.
  • Conducts proactive outreach to group customers regarding payment discrepancies, misdirected payments, cash received without backup, missing remits, missing payments and overpayments.
  • Offers situation specific alternatives and solutions to assist customers.
  • Educates customers on the billing and remittance processes and provides ongoing guidance and support to make billing administration easy for them.
  • Performs functions critical to the accuracy of billing for assigned group customers including: daily review and analysis of error reports; suspense management; billing vs remit discrepancies; billing master schedule updates; final bill hold review and release; eligibility updates and identification of D&U.
  • Completes group level reconciliations and payment history review.
  • Makes decisions regarding refunds, write-offs and reinstatements.
Required Experience:
  • Demonstrated customer service skills with the ability to communicate both verbally and in writing.
  • Experience handling pressure situations with professionalism and tack.
  • Demonstrated math problem solving skills, including attention to detail, analytical thinking and decisiveness.
  • Bachelor's Degree or related business experience.
Preferred Experience:
  • Prior billing experience including reconciliations and payroll processing.
  • Experience working directly with customers to resolve issues.
  • Experience with insurance/financial systems.
  • Advanced knowledge of Excel.