Previous Job
ACC Customer Relations Specialist
Ref No.: 18-08989
Location: ROCHESTER, New York
Overall Purpose: Inbound Call Center: Before candidates are submitted, Supplier will have to provide testing for computer skills in window based applications ,Word and Excel (Outlook is a plus) and Customer service skills. Candidates must type at least 30 words per minute and must have the ability to multitask. They need to have the ability to adapt to changes in process and procedures as implemented. They must have the ability to provide quality customer service to small and midsized corporations. Must have the ability to problem solve, complete and submit customer changes or modifications to existing or new accounts, diffuse upset customers, resolve rate concerns and billing inquiries within a timely manner. The person must be able to meet departmental standards and expectations set forth by the department manager. Be able to meet criteria for daily call averages and call statistics individually and as a team. Returned mail and written correspondence from customers must be completed. Understand our products, services, offers, rates, and billing. Be knowledgeable in telecommunications terms and our network. Have the ability to read, decipher, and explain invoices to our customers. There is a 2-3 weeks training period first two weeks 8-5, third week taking live calls and learning products and services. Attendance is required for the entire training period. Their schedules can change periodically so they need to have the flexibility to work anytime from 8-8. Additional responsibilities are required based on the needs of the business or supervisor discretion. We are looking for experienced, customer service oriented people. Preference given to people with previous telecommunications call center experience. They will be required to adhere to a dress code and professionalism.