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Business Process Analyst
Ref No.: 18-08948
Location: RICHMOND, Virginia
Business Process Analyst
Richmond, VA
1 Year Contract


Responsibilities:
Entry or developmental level position providing telecommunications circuit ordering support. Under direction of supervisor place orders for new leased telecommunications circuits and place orders for changes or disconnection of leased circuits. Manage to completion circuit orders. Update circuit documentation in various tracking systems. Review billing and accounting issues. Order, track and coordinate Telco special construction projects. Coordinate installation of Telco service entrance cable.

Qualifications:
Basic knowledge of telecommunications circuits including – Ethernet, MPLS, DS0, DS1, DS3, PRI, POTS, Telecommunication.
Strong written and verbal communication skills.
Strong planning and organizational skills with the ability to facilitate and/or work on multiple project teams simultaneously.
Strong computer skills including Excel, Word, Outlook, Sharepoint, Power Point and Visio. Ability to multi-task and be effective in a high volume, fast paced environment.
Ability to proactively manage 40+ assignments / telecommunications leased circuit orders. Ability to work in a team environment.
Ability to develop project management skills and to handle multiple tasks.
Strong customer service orientation.