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Field Engineer 2 (1912198426)
Ref No.: 18-08793
Location: Rockland, Massachusetts
Field Engineer 2
Rockland, MA
2 Months (contract to perm)


Job Duties:
· Responsible for on-site installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems.
· Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.
· Takes responsibility for potential or desired follow-up services (Sales/Systems Engineering) or problem escalation.
· Fully qualified field engineer. High degree of troubleshooting skill required.
· Courteous, outgoing, friendly personality that evokes confidence.
• Fully qualified field engineer.
• High degree of troubleshooting skill required.
• Should possess leadership skills such as being able to organize work and oversee tasks performed by others.
• Need clear understanding of how to manage a ticket queue in an SLA driven environment.
• Must have excellent customer relationship skills.
• Level 3 break/fix expertise required.
• Courteous, outgoing, friendly personality that evokes confidence.
Required Skills:
1. English, Experienced (great communication skills_
2. Deskside Support Services Delivery & Support, Experienced
3. CompTIA A+, Not required; only preferred