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Customer Service Rep
Ref No.: 18-08692
Location: Los Angeles, California
Customer Service Rep
Los Angeles, CA 90067
12+ Months

**Please note: Interviews with be held in Glendale, CA 91203**


Primary Responsibilities
Provide excellent day-to-day customer service to agents, clients, and Field Management, either in person, over the phone, or through electronic communication
Support agency management in the on-boarding of new agents
Participate in event planning for training sessions, kick-off events and other meetings
Process agent contract and license requirements; resident and non-residence requirements, license renewals, and funds related to contract and license functions
Support agency management in supervision of agents including review and documentation of Supervisory Interview and Inspection (SII) process and preparing reports
Coordinate underwriting requirements by interacting with agents, clients, outside medical vendors, and underwriters
Assist with workflow of applications for life products, annuities, contract changes, policy billing and initial and downstream accounting entries related to the new business process

Qualifications
Associates, or Bachelors degree preferred, or equivalent years of related experience
The ideal candidate should have 2 or more years of customer service and administrative experience
Strong computer skills with proficiency in the Microsoft Office Suite
Demonstrated ability to multitask effectively
Strong written and verbal communication skills required

Training & Development
Customer Service Representatives receive on-the-job training to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful.