Previous Job
Previous
Customer Service Associate
Ref No.: 18-08595
Location: Midland, Texas
FT and PT Available

Major purpose:

Works through multiple service channels to consistently provide a high level of customer service, as defined in the Company Service Promise

Navigates customers to solutions that help them get the job done

Drives sales growth by engaging in actions that identify leads for further selling opportunities with every customer
Major responsibilities and duties:

Executes the Company Service Promise and demonstrates, by action, the company Values.

Assists customers in the selection of product by effectively communicating product and service offerings over the phone or in person.

Uses the SAP system to provide information on pricing, availability and alternate product selection to complete customer transactions. Asks for the sale and goes after additional sales.

Utilizes effective probing and listening skills to generate lead opportunities. Recognizes and responds to cross-sell opportunities and is able to successfully convert inquiries into orders.

Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty.

Uses the CIC to efficiently record and process orders, faxes, pending returns, returns, debits, credits, sourcing orders, inquiries, feedback and quotes. Captures lost sales to improve local inventory.

Accurately picks will call and counter orders. Ensures will call orders are ready when the customer arrives. Records daily will call ready rate. Audits and purges pick tickets daily to meet BBX standards.

Guides customers to other internal resources such as Technical Support, Credit, Company Parts and Sourcing or Sales as necessary.

Meets established volumes for number of calls taken or customer interactions handled and can adhere to a strict schedule.

Takes personal ownership for meeting established individual and team metrics. Consistently executes on all BBX requirements.

Meets or exceeds monitoring standards on phones and at counter.

Assists customers with loading product into customer vehicle.

Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.

Participates in all required training to ensure proper compliance of HAZMAT and refrigerant when processing transactions. Completes product training courses.

Opens and directs mail to proper area. Performs filing functions for pick tickets, reports, and other documents.

Performs necessary housekeeping duties to maintain a clean, safe and organized working environment.

Other duties as assigned.
Requirements:

1-2 years customer service and sales experience

Minimum Years of Experience:

1-2 Years



Education Requirement:

High School diploma or equivalent