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Tableau/SQL Developer/Analyst
Ref No.: 18-08540
Location: Charlotte, North Carolina
A Major Financial Services Firm located in Charlotte, NC has an immediate contract opportunity for a Tableau/SQL Developer/Analyst 

As part of the National Engagement Center's metrics and reporting team, the primary purpose and function of the Business Performance Analyst role is to provide data and reporting support for the contact center.

Primary focus areas for the Business Performance Analyst role are:
• Analysis, reporting, and insight delivery on Contact Center consultant performance
• Analysis, reporting, and insight delivery on our digital experiences & capabilities
• Data enablement for peer reporting teams and business analysts through self-service front end tools

This position will be responsible for developing and delivering performance dashboards, scorecards, and analytics for the Contact Center organization. The individual will work with a variety of business and technology partners across the enterprise. Leadership of initiatives and ability to own and deliver new capabilities and projects is required.

Minimum Qualifications:
• Proficient in SQL – 3+ years minimum experience
• Proficient in utilizing Business Intelligence tools such as Tableau or equivalent – 2+ years of experience
Preferred Qualifications:
• Experience coding in PHP, or Python, or JavaScript
• Web development experience
• Related work experience in the financial services industry or related data and analytics experience
• Ability to communicate effectively with business and technical users in both an oral and written manner
• Ability to manage multiple priorities
• Knowledge of financial services products and sales & service processes
• Experience working with Hadoop data