Customer Support - CMS-UA
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Customer Support - CMS-UA
Ref No.: 18-08502
Location: AUSTIN, Texas
Multiple Customer Service Positions Available in Austin, TX

This position will provide support for Client Managed Customers.

Roles & Responsibilities:
1) Customer call receipt and be the first point of contact for Customers for problem recording.
2) Customer verification, problem validation and documentation.
3) Ticket Management.
4) Status customer on a regular basis.
5) Manage escalations.
6) Interface with internal and external Client/Vendor.
7) Adhere to SLAs, processes and tools.