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Customer Support - Ethernet
Ref No.: 18-08416
Location: ROCHESTER, New York
Overall Purpose: Support roll out of Ethernet access to cell sites nationwide in support of Client Mobility network. Roles & Responsibilities: 1) Order and track Ethernet Circuits which are complex and require a high degree of accuracy and quality. 2) Create orders using USRP-FR and GIOM and tracked via spreadsheet and SOTS. 3) Meticulously report on orders issued, order tracking and issue trouble tickets and work with IT Teams for resolution. 4) Assigned other customer related assignments as needed.

Top five Provisioning priority skills:
1. Project Management experience processing & collaborating with provisioning teams using interpersonal effectiveness and listening skills.
2. Customer service skills with proven problem solving, decision making, and conflict management experience.
3. Time management proficiency.
4. Telecom experience collaborating with Local Exchange Carriers and various management levels within internal and external organizations.
5. Provisioning back ground with end-to-end account management.