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Service Coordinator
Ref No.: 18-08333
Location: Menomonee Falls, Wisconsin
Service Coordinator
Menomonee Falls, WI
4 Month Contract

Description:
High School or equivalent, 3 years experience in customer service/dispatching. Proficient with computers, Windows applications (Oracle experience a plus). The qualified candidate will be an integral part in the continued success and growth of the Service Department. This position requires a high energy level with a focus toward customers and a strong desire to succeed. Good organizational skills, attention to detail and excellent communication skills are required. Scheduling general service calls, preparing and invoicing service calls. Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for

Service Support Duties:
· Communicate with our Service Resource Center for all service calls.
· Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed.
· Reassign work as needed, making judgments based on current workloads & priorities.
· Regular contact of customer to communicate status changes.
· Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.
· Validate and perform invoicing transactions for service calls in ACE daily.
· Completed service calls to be invoiced within 48 hours.
· Maintain confidentiality of customer and employer information at all times. ·