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Customer Service/Sales Representative
Ref No.: 18-08100
Location: Milwaukee, Wisconsin
--Major Telecommunications Company looking for sales professionals who want to join our growing Customer Retention & Sales Center in Downtown Milwaukee! Our team of dynamic professionals enjoy a fast paced environment and opportunities for growth!--

*3 month contract / temp-to-perm opportunity*
*Commision structure available upon a full-time offer*
*Working hours will vary between 7am - 12am, Mon - Sun. Flexible schedules are a must*

What will you be doing?
In this customer-centric role, you will use your exceptional sales skills and savvy negotiation skills to confidently save and retain current subscribers from disconnecting their Client services. You will investigate problems, take ownership of customers' concerns and assist them in making the decision to keep Client services. You will confidently educate the customer on competitive pricing information and assist the customer in comparing and contrasting competitive services. This passion for resolving the root cause of customer concerns and overcoming objections will ensure long-term customer satisfaction.

Some of your Essential Job Functions:
● Handle inbound disconnect/downgrade calls from existing customers
● Responsible for skillfully retaining customers through positive customer relationship building
● Diffuse the irate customer situation by utilizing strong listening skills and probing techniques
● Identify reason(s) for disconnect and overcome objections to retain the customer
● Save and re-sell the value of our products and services by properly aligning their features, benefits and price with the needs of our customers
● Adhere to productivity metrics to ensure all calls are handled in a timely and efficient manner

You are a match if you possess the following:
● Customer-centric mentality and passion for the customer
● Effective listening skills with high level of empathy to solve problems
● Ability to probe and correctly identify customer needs/concerns.
● Proven ability in objection handling techniques and ability to deal with rejection
● Ideal candidates will have 1-2 years of sales-driven service and/or retention experience but if you have the drive, we want to learn more about you!

Call Center Hours: 7:00am - 12:00am Monday-Sunday (Position shift hours will vary within the hours of the call center; Hours subject to change.