Implementation Training Manager
Previous Job
Previous
Implementation Training Manager
Ref No.: 18-07980
Location: New York, New York
Global Financial Firm located in New York, NY has an immediate contract opportunity for an experienced Implementation Manager 

Corporate Banking Americas COO is looking for a consultant with expertise in program/project management to help implement the rollout of a new digital initiative and aid efforts aligned to the development and execution of a comprehensive training & adoption program.

 
Project Management Responsibilities:
 
  • Drive the delivery effort by maintaining multiple project lists, organizing follow up meetings, creating and distributing meeting minutes.
  • Effectively communicate all phases of the rollout to key stakeholders: ensures that projects are on track, provide clear communication of goals, threats, and efforts involved, progress of the project and adapt project plans as needed.
  • Develop and utilize metrics and data that measure and monitor the effectiveness of trainings to ensure the program stays relevant to the needs of the business and end users, leverage findings to prioritize and drive adoption of the new digital offering.
  • Work with various users to clearly record business solutions (ie BOTS), functionality requests, technical issues and user feedback from Front to Back Office. 
 
Training and adoption of a new system:
  • Become a Subject Matter Expert, mentoring users on how to navigate and maximize experience with the platform, best use cases and position the platform can to support business needs Develop training plans & rollout activities to support successful launch & drive adoption of new communication platform.
  • Manage and execute large scale training projects for multiple user groups including the design and execution of training events, webinars, and 1x1 on the desk training as needed.
  • Create staff-wide communications for regarding application: launch activities, training events, best practices, enhancements, and technical support.
  • Help to create and maintain a library of education collateral: including a full suite of training and promotional materials, and the coordination of any e-learning courses.
 
Qualifications:
 
  • Bachelor's Degree or equivalent experience, with familiarity with Symphony, Slack, or other enterprise social software.
  • Excellent oral and written communication skills; with proven ability to mentor and influence adoption of new processes and social technology. 
  • Strong interpersonal skills and demonstrated ability to work with all levels of staff and understand the differing needs between leadership levels with a general understanding of corporate finance and the investment management business.
  • General understanding of corporate banking business, particularly from a sales perspective.
  • Demonstrated ability to work in a fast paced environment managing multiple demands and shifting priorities leveraging
  • Proven proficiency in Word, Excel and PowerPoint.
  • 3 – 5 years of relative experience