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Process Specialist
Ref No.: 18-07566
Location: Boston, Massachusetts

Work flows within Agile teams

ServiceNow (SNOW) & Jira needed

Will be developing and enhancing processes

Will lead efforts and drive solutions

Responsible for backlog of task

Applies process knowledge to ensure Team project members adhere to defined company and/or industry best practices. The PS helps ensure overall process coherence for effective daily management of the Team's work and deliverables. The SPS will participate from the very early stages of team projects, working with the leadership, and team members, to utilize process solutions and approaches that solve the business' problems. The SPS will provide process support and help coordinate across their Team and help Team members to submit service tickets in SNOW and/or JIRA. This position provides guidance to teams through all phases of projects, to ensure projects are managed to successful conclusion in support of the business lines. The SPS must possess strong communications skills, both written and verbal, with the ability to explain our defined SDLC model processes to the development and product teams. This position requires working closely with the functional and technical functions, reviewing and interpreting functional technical designs and specifications, estimating costs and producing schedules for team-specific projects.