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Desktop/Network Support Specialist
Ref No.: 18-07210
Location: Stamford, Connecticut
Description:
We are seeking a Dynamic and motivated Technical Support Specialist who will support internal customers with computers, peripherals, and software. The Technical Specialist is responsible for installing, configuring, troubleshooting, and maintaining desktop and notebook computers, mobile devices in addition to AV equipment. S/he will also ensure customer satisfaction, understanding user requirements, and troubleshooting or escalating technical and service issues.
Essential Duties
· Provide Tier I contact and incident resolution to customers with hardware, software, and application problems.
· Provide prompt and reliable technical assistance to company employees desktops, laptops, printers, and other miscellaneous peripheral devices
· Attempt to resolve as many incidents during the first call or at Tier I.
· Document incident status in incident database tools.
· Provide polite and friendly customer service.
· Contribute to the integrity of the operating systems.
· Plan for and respond to service outages and other related issues.
· Develop operating scripts as needed to support activities.
· Participate in organizations change management process.
· Analyze and resolve network hardware and software problems.

Requirements:
Competencies/Experience
· Associate Degree in Computer Science
· 1-2 years of related experience in a windows environment and/or call center or service desk environment.
· MUST be able to identify hardware and make changes (ex. Locating switches and cable boxes)
· Large Enterprise-level experience in supporting multiple operating systems and environments.
· Strong Working knowledge of Windows 7 Desktop Support.
· Working knowledge of desktop support for Mac OS Lion & up.
· Basic Network troubleshooting skills.
· Experience supporting remote users including executive level
· Ability to professionally communicate with users of all levels
· Working knowledge of computers, printers, laptops, and common windows applications.
· Knowledge and familiarity with computer security, malware and threat detection/awareness/removal
· Imaging, replacing, and troubleshooting desktops and laptops.
· Organized individual who can handle high-volume of alert emails.
· Document issue resolution using a ticketing systems.
· Plans and carries out responsibilities with minimal direction.
· Excellent verbal, interpersonal and written communications skills.