Previous Job
Messaging Operations Specialist
Ref No.: 18-06475
Location: Montreal, Quebec
Messaging Operations Specialist needed for major Financial client in Montreal, QC.
*Messaging Operations group requires a level 3 System Administrator to join the global operations environment.
* Requires strong experience with products: Exchange or Lync

Position Description:
The candidate will be expected to provide daily operational support to a global Microsoft Exchange mail infrastructure and Microsoft Lync.
*The role is adjunct to Engineering, as the Operations team owns all toolsets which are required to both run and report on the plant on a daily basis.
*This role not only involves infrastructure skills, but also some scripting and development work, as we look to further automate many of our processes and end user toolsets.

*Also, we are starting to test and deploy new technologies including Lync 2013. Furthermore the candidate is also expected have experience with managed service vendors, as the role includes; directing managed service teams, scheduling appropriate work, providing new intelligent solutions for their daily operations. This allows the metro resources to remain in a development and escalation role.

*This environment is extremely important and considered by the business as a crit zero applications, not only to the end users but also to the application development groups as well. Because of this, suitable candidates will need strong technical and interpersonal skills.

-System management and upkeep of the production environment
-Problem diagnosis, troubleshooting, escalation and notification.
-Run book documentation - inventories, problem resolution processes, documentation
-Testing of server upgrades and patch deployment

Skills Required:
-Self-starter with good interpersonal skills to facilitate working with end-users and other IT colleagues.
-Excellent communications skills
-Professional ownership of issues
-Good organizational skill; Ability to plan and prioritize
-Analytical Skills
-Proven troubleshooting skills in a support environment
-Strong sense of commitment and drive towards problem resolution
-Use of initiative and proactive approach to work
-Experience of working in a fast paced, changing environment
-Maturity to be able to execute job functions with minimal guidance