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Research/Data Analyst
Ref No.: 18-05878
Location: PHOENIX, Arizona
File research for multiple lead sources (card members, employees, issuing partners, campaign lists). A portion of the data we receive as leads and for campaigns are partially incomplete or inaccurate. As leads and files are received the employee would use internal and external systems to research, modify, qualify, and route to appropriate teams/field reps/internal partners based on multiple criteria (location, industry type, volume, and existing relationships). Lead qualification may possibly include calling the merchant to ascertain acceptance levels and/or offer supplies. There would also be situations for disqualifying/removing leads based on incomplete data that cannot be appended with research. These feeds would come in daily (20 to 30 on average) for the person to research and route. The candidate would also be responsible for validation of resolved account information provided back by lead owners including research of test and live transaction data. Systems used to work with and assign leads include Salesforce, RMS, D & B, Teradata, Hydra, MAGIC, and Google.




2 people are needed to fill a research role.
Researching multiple leads that come into company regarding acceptance issues (merchants not accepting credit cards).
Needs to provide info of lead if there is a merchant acceptance issue in order to fill in the blanks.
May assist w/ ensuring there are no acceptance issues out in the market place, and making sure there are no transaction missteps.
Needs to be a self-starter, who can work w/ little supervision after training.
Strong Excel skills. Working knowledge of Access/Outlook. Salesforce is a nice to have (will conduct training if doesn't have).
Payments industry is a plus. Marketing skills is a plus.
This is more of a research/analyst role, needs someone who can work w/ large amounts of data