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Field Engineer 2 (1912194751)
Ref No.: 18-04966
Location: San Francisco, California
Deskside Support
San Francisco, CA
3-4 Month Contract
Must be A+ certified (active)

Required Skills / Experience:
  • MUST HAVE strong L3 break fix experience – This MUST be clearly shown on the resume
  • A+ Certification
  • Laptop PC, Install/Support, Advanced
  • Desktop PC. Install/Support, Advanced
  • Experience working in a corporate environment utilizing Desktop/Helpdesk ticketing systems
  • Face-to-face support as well as remote support experience
  • Needs a thorough understanding of Windows 7 & 10 and PC hardware.
  • Needs a thorough understanding of MS Office 2010 support
  • PC imaging and setup proficiency
  • Should be well organized and have good communication skills as he/she will be interfacing directly with the customer
  • Technical and procedural documentation skills are a plus
  • Experience working with Bloomberg application is a plus (or financial company IT support experience)
  • Provide troubleshooting, problem solving and on-site technical support for all hardware/software computer deployments and related issues for all levels of users
  • Analyze, test, implement and support the rollouts of new client equipment such as PCs, laptops, and tablets
  • Analyze, troubleshoot, and support all aspects of the client infrastructure, including PC hardware, software installs, and networking
  • Provide client level support for all IT deployments and project
  • Optimizing hardware/software/networking products and configurations as scripted and ensuring customer satisfaction.
  • Manage users in Active Directory and image PCs using SCCM.
  • Ability to work in high pace environment and financial company background (or other similar environment) a plus
  • Demonstrated Leadership skills; ability to work on a team; good attitude!

Day to Day Work:
  • General hardware break/fix of laptops, desktops, some server work
  • Troubleshooting and repair of hardware and software issues to maintain business continuity
  • Diagnose, troubleshoot and repair printers (Client, Lexmark), phones, peripheral equipment and other devices like iPhones, iPads, and MS Surface
  • New hardware upgrades; installs, moves, adds, changes in a laptop and desktop environment
  • Optimizing hardware/software/networking products and configurations as scripted ensuring customer satisfaction.