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Collections Assistant
Ref No.: 18-04867
Location: Exton, Pennsylvania
Collections Assistant
Exton, PA
12 Months


Key Responsibilities:
Support supervisor on day-to-day activities and deliverables of the US Collections Portfolio

Responsible for Collections for the Client States which include:
• Daily engagement with Key Account Customers
• Manage and execute Dunning Process
• Follow up on disputes, deductions, late payments, issues which delay payment of invoice etc.
• Liaise with Customer Service group to enhance Customer experience by resolving timely
open queries
• Coordinate and support the preparation of periodic and ad-hoc reports for areas related to the assigned B2B Customer Collection portfolio as requested by management
• Proactively identify issues and risks within the applicable areas and support their timely
resolution by escalating issues to the Collections Lead as required
• Liaise with the Credit Risk team daily on customer issues relating to order holds, delinquency financial concerns
• Assist Collections Lead and Global Director to identify and implement process improvement initiatives and best practices
• Leverage related systems and follow procedures to ensure robust compliance environment with SOX, internal controls, accounting policies and procedures.

Experience:
•2-5 years experience working in B2B Collections experience
•Intermediate computer skills (e.g. Microsoft Word, Excel and Access)
•ERP systems (Oracle, SAP, Polaris) preferred
•Previous experience working in large multinational firm or Animal Health/Pharmaceutical
industry or Medical Device (preferred, not required)

Education
Undergraduate degree in Finance /Accounting preferred

Other Skills:
Excellent written and oral communication skills
Proficiency in English and applicable local language(s)