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Customer Support
Ref No.: 18-04490
Location: AUSTIN, Texas
Customer Support Specialist
Long term contract


Description
Overall Purpose: This position will provide support for client Managed Customers. Roles & Responsibilities: 1) Customer call receipt first point of contact for Customers for problem recording. 2) Customer verification, problem validation and documentation. 3) Ticket Management. 4) Status customer on a regular basis. 5) Manage escalations. 6) Interface with internal and external client/Vendor. 7) Adhere to SLAs, processes and tools. 8) Basic trouble shooting routers/circuits.

THIS IS A FULL TIME 40 HOURS/WEEK POSITION.

TOP 4 SKILLS
Customer Service Soft Skills
Basic computer knowledge and skills
Keyboarding/typing skills
Wifi/Wireless experience/skills