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Call Center Service Associate
Ref No.: 18-02161
Location: Wall, New Jersey
Job Description: Provider Outreach Representatives:

Individuals will provide data outreach to provider practices. Individuals will need to be familiar and have some previous work history with Excel and Access to accurately track and update their outreach efforts.
-Candidates will need to have good relationship and negotiation skills as they will reach out to provider offices to get them to respond to concerns and needed data
-Experience in credentialing or provider network management would be a plus
- Perform other relevant tasks as assigned by management.

Education/Experience: High school degree or equivalent required. Some college preferred. Some experience in a call center or customer service role within the health insurance industry required.
Knowledge: Medical terminology and medical billing coding preferred

Skills and Abilities:
- Excellent Customer Service skills including the ability to manage and diffuse irate calls
- Ability to work in a high pressure, fast pace environment
- Keyboarding proficiency
- PC proficiency
- Strong verbal and written communication
- Interpersonal skills (i.e. active listening)
- Investigative and analytical skills
- Ability to multitask
- Time management skills
- Flexibility and adaptability
- Ability to work effectively within a team environment