Business Analyst
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Business Analyst
Ref No.: 18-01540
Location: RIVERWOODS, Illinois

Can work out of Riverwoods, IL and/or Downtown Chicago Office


Development of business process and procedure definition/documentation, development of management and daily reporting requirements

Will work in anagile environment

Comfortable working w/ tech teams and managers

Bachelors Degree Required


As a member of the Global Acceptance (GA) Strategy and Planning Group, the Business Analyst will be working closely with Program Management in the development of business process and procedure definition / documentation, development of management and daily reporting requirements definition / design, development of training and various program artifacts, while assisting with implementation of sales process and account management best practices (Miller-Heiman) within the GA Salesforce platform. This team focuses on supporting the Relationship Management groups that are developing and managing client relationships for merchant acceptance on the Global Network (DGN). This role will work closely with team relationship managers, their direct manager(s), DGN Salesforce subject matter experts, as well as the GA Program Manager.


Business Analyst assisting with development and/or implementation of business platform software such as CRM, Financial / ERP, HCM.
Salesforce account, opportunity lead, contact, and task management within a large organization.