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Customer Service Representative / POS
Ref No.: 18-00726
Location: New York, New York
Customer Service Representative / POS
New York, NY
3+ month contract


• Ability to work 20+ hours per week, but remain flexible if necessary
• Bilingual (Spanish, Korean, or Mandarin) required. Spanish is 1st choice, Korean is 2nd choice and Mandarin is 3rd choice.

Sales/Service:
• Establish, maintain and develop effective relationships with IBOs using the Center – especially IBO leaders (Diamonds and above) - serving as an Client Brand Ambassador representing the Company values, products, brand and service levels. Provide exemplary customer service to all IBO leaders, IBOs and customers at the Center assisting them with all aspects of business being conducted at the Center.
• Perform retail transactions – cash and credit transactions supporting check out - with efficiency and accuracy.

• Perform cash opening and cash closing duties, to be verified by manager.
• Maintain proper cash controls as defined by Client policies and procedures and adhere to such policies and procedures.
• Perform application sign up operations with efficiency and accuracy, reflecting excitement, encouragement and support to new applicants.
• Be vigilant in reporting loss/theft and report any suspicions through proper channels.
• Possess a basic understanding of Client product knowledge to respond to IBO questions on product and brand proposition.
• Stay abreast of Client new product launches and brand features.
• Implement and support product promotions, activation initiatives and IBO events

Operations:
• Resolve IBO and prospect/guest issues effectively.
• Create an environment that promotes prospecting, merchandising, buying, retailing and training by:
o Support the product stocking and replenishment on shelves and displays according to the Client approved Planograms.
o Help maintain a safe and clean business Center.
o Maintain & organize stock room and inventory resource levels as needed to support IBO purchasing needs and protect Co assets
• Adhere and implement Co policies with respect to store operations, asset protection and IBO interactions and standards of conduct.
• Provide timely feedback to managers regarding IBO interactions and other operational issues

Requirements:
• High School Diploma
• Prior experience in a Customer Service or retail environment
• Excellent interpersonal and customer service skills
• Desire to succeed in a unique, fast-paced retail environment
• Ability to work 20+ hours per week, but remain flexible if necessary
• Bilingual (Spanish, Korean, or Mandarin) required. Spanish is 1st choice, Korean is 2nd choice and Mandarin is 3rd choice.
• Prior experience in consumer packaged goods, marketing, or as a product representative a plus
• Ability to problem solve
• Displays strong initiative and teamwork capabilities
• Demonstrates a strong work ethic