Desktop Support Engineer
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Desktop Support Engineer
Ref No.: 18-00520
Location: Jersey City, New Jersey
Initially the position will be for six months. There is possibility of conversion, but no guarantees.

Will be imaging, configuring, deploying laptops for JC location
VPN, McAfee Encryption experience is really a key area of experience
Office 365 experience and Windows
Customer service, end user support, communication skills will be very important in this role
Maintain a technical understanding of specific software applications, hardware configurations, and operating systems




- Provides 1st & 2nd level Desktop Support and analysis to the end-user community across all sites
- Exceptional customer service and communication skills; consistently conveys competence and concern to end users
- Provide accurate, timely solutions to end-user computer and networking problems to ensure continuous end user productivity
- Strong ability to effectively multitask and to perform with a sense of urgency for rapid issue resolutions
- Maintain a technical understanding of specific software applications, hardware configurations, and operating systems
- Ability to image, configure and deploy laptops in a timely manner
- Keep abreast of new end user requirements including the integration of diverse end user application
- Assist 3rd level support staff on implementation/integrations of new or revised end user hardware and software with large-scale projects
- Provide support on moves and relocation's
- Evaluate new hardware and software for deployment
- Good understanding of Windows networking (DHCP, DNS, IP) Hand-on experience of Active Directory in a Windows 2008 environment
- At least 5 Years previous experience of supporting 100+ users in a Windows XP/7 environment