Admitting Worker
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Admitting Worker
Ref No.: 17-22600
Location: San Francisco, California
Under the supervision of the Admissions and Registration Supervisor, the Emergency Department Senior Admitting Worker  is generally assigned a primary work unit, but may rotate or be assigned to any area or site as outlined in the Admitting Department Expectations. The Senior Admitting Worker is responsible for greeting, patient identification, check-in and registering patients, and coordinating escort upon arrival for services and/or after triage by the nurse.  The registration process includes gathering financial and demographic information, cash collection, providing information and counsel patients who have financial inquiries pertaining to their insurance eligibility and liability, cost estimates for patients and entering it into the computer system timely and accurately. The Senior Admitting Worker will also be performing unit functions, which includes pulling records from recent visit, order laboratory tests, x-rays and effectively facilitate communication among clinical staff in the ED, between ED clinical staff and clinicians outside of the ED and perform other duties as outlined in the job description. The Senior Admitting Worker must understand their role and be able to provide superior customer service and maintain a high degree of professionalism. He or she is required to utilize a variety of hospital information systems to effectively communicate with patients and visitors and to effectively respond to inquiries.  The Admitting Representative must comply with all guidelines put forth by the Medical Center Policies and Procedure
All Admitting Workers have a critical influence on a patients' health care experience in our Medical Center and must act as an ambassador of services. The incumbent is responsible to meet patient needs, demonstrate a willingness to learn new skills, and foster a harmonious work environment in which high quality patient care and customer service are consistently provided.  Team members promote a cooperative working relationship with each other, physicians, other disciplines and the public by facilitating and enhancing communication, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing and accepting feedback in a professional manner.