Data Research Specialist
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Data Research Specialist
Ref No.: 17-21779
Location: RIVERWOODS, Illinois
Large Company has a Contract Opportunity in Riverwoods, IL

Has a need for researching and routing out cardmember complaints that come in for client. This person will take information from complaint and process that was broken, do research about what happened and find out what information was provided. Will be qualifying leads to find exactly what issue was, and passing information to appropriate sales teams. Will take a feed of those leads on daily basis, research using internal systems and external systems, pass on as much information as internal team so issue can be resolved.
A lot of aggregating data and research. Will be trained in internal systems. Strong Excel experience, Pivot tables and VLOOKUP's would be helpful. Access and Salesforce experience is a plus. Sales experience would be helpful. Researching information, aggregating data, data manipulation is a plus. Needs strong communication skills.
Researching, Process documentation, Working with data, Excel.
Manager and his team are remote, some of partners that the leads would be routed to are onsite